Privacy policy

Last updated: December 19, 2025

EggRaw (“EggRaw”, “we”, “us”, “our”) operates this website and online store to provide customers with high-quality food products and related services (the “Services”). Our store is powered by Shopify, which enables us to sell products and process payments securely.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit, interact with, or make a purchase from our Services.

By accessing or using our Services, you agree to the practices described in this Privacy Policy.

Personal Information We Collect

Depending on how you interact with us, we may collect the following information:

Information You Provide

  • Name, billing address, shipping address

  • Phone number and email address

  • Payment and transaction details (processed securely via payment gateways)

  • Account details, preferences, and customer support communications

Information Collected Automatically

  • IP address, device type, browser information

  • Usage data such as pages viewed, products added to cart, and purchase history

  • Cookies and similar tracking technologies

Information from Third Parties

  • Shopify (store hosting, analytics, checkout)

  • Payment gateways (e.g. Razorpay, Cashfree, Shopify Payments)

  • Shipping, logistics, marketing, and analytics partners

How We Use Your Information

We use your personal information to:

  • Process orders, payments, refunds, and deliveries

  • Provide customer support and manage your account

  • Improve website functionality and user experience

  • Send order updates, service messages, and important notifications

  • Send promotional or marketing communications (you may opt out anytime)

  • Prevent fraud, unauthorized transactions, and security threats

  • Comply with legal, regulatory, and tax obligations

Payment Information

All payments are processed securely through trusted third-party payment gateways such as Shopify Payments, Razorpay, and Cashfree.
EggRaw does not store or process your card or banking details directly.

Payment providers process your information according to their own privacy policies and security standards.

How We Share Your Information

We may share your personal information only when necessary, including:

  • With Shopify and service providers that help operate our store

  • With payment gateways to process transactions securely

  • With logistics partners for order delivery

  • With marketing and analytics partners (where permitted by law)

  • To comply with legal obligations or protect our rights

We do not sell your personal information.

Cookies & Tracking

We use cookies and similar technologies to:

  • Enable essential site functionality

  • Analyze site traffic and performance

  • Improve personalization and marketing relevance

You can manage or disable cookies through your browser settings.

Children’s Privacy

Our Services are not intended for children.
We do not knowingly collect personal information from individuals under the legal age of consent.

Data Security & Retention

We use industry-standard security measures to protect your information.
However, no method of transmission over the internet is 100% secure.

We retain personal information only as long as necessary to:

  • Provide our Services

  • Meet legal, accounting, and regulatory requirements

  • Resolve disputes and enforce agreements

Your Rights

Depending on your location, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your information

  • Opt out of marketing communications

You can exercise these rights by contacting us at care@eggraw.in.
We may verify your identity before processing requests.

International Data Transfers

Your information may be stored or processed outside your country, including through Shopify’s global infrastructure.
Where required, we rely on legally recognized safeguards for international data transfers.

Changes to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated revision date.

Contact Us

If you have questions about this Privacy Policy or your personal information, contact us at:

care@eggraw.in
165/3 B
Main road Shanti Nagar
Manimajra town 
Chandigarh -160101