Refund & Cancellation Policy

EggRaw sells fresh, pasteurised liquid egg products. Because they are perishable, refunds and cancellations follow strict hygiene and safety guidelines, with one simple promise for subscribers: our 30-Day Money-Back Guarantee.

30-Day Money-Back Guarantee (subscriptions)

  • Every EggRaw subscription is backed by our 30-Day Money-Back Guarantee.

  • If EggRaw isn't right for you, contact us within 30 days of your first subscription order and we'll refund your first subscription payment.

  • To claim, email care@eggraw.in or message us on WhatsApp with your order ID.

  • Refunds are made to your original payment method (see Refund Processing below).

Subscriptions: pause, skip or cancel

  • Subscriptions are delivered every week and billed every 4 weeks in advance.

  • You can pause, skip a delivery or cancel anytime from your EggRaw account, or message us on WhatsApp and we'll do it for you.

  • Cancel before your next billing date and you won't be charged again. There is no cancellation fee.

Cancellation (one-time orders)

  • Orders can be cancelled only before dispatch

  • Once shipped, cancellation is not allowed

  • To cancel, contact care@eggraw.in immediately with your order ID

Refunds

Outside the 30-Day Money-Back Guarantee, refunds are issued only if:

  • Product is damaged or leaked

  • Wrong product is delivered

  • Product is spoiled at the time of delivery (verified)

Conditions:

  • Request must be raised within 24 hours of delivery

  • Clear photos/videos of the product, packaging, and invoice are mandatory

  • Requests after 24 hours will not be accepted

No Returns

  • We do not accept returns due to food safety and hygiene regulations

  • Apart from the 30-Day Money-Back Guarantee above, there are no refunds for:

    • Change of mind

    • Improper storage after delivery

    • Delayed consumption

    • Incorrect address or failed delivery caused by the customer

Refund Processing

  • Approved refunds are processed to the original payment method only

  • Refund timeline: 5–7 business days (subject to bank/payment gateway processing)

  • Refunds are processed in accordance with Razorpay / Cashfree / Shopify Payments policies

Contact

📧 care@eggraw.in · 💬 WhatsApp